Returns are allowed within 14 days of delivery
Please e-mail us your order number and the name on the order to request a Return Authorization Number and Return Instructions. You can help avoid restock fees by repackaging your item in the same condition in which you received it, including all packing materials, parts and manuals.
Any items returned without a return authorization or without original packaging and all parts and manuals, will be assessed a 25% restock & added handling fee.
Custom Orders are NOT refundable Or Exchangable
Please note that Premiere Luminaire is not a manufacturer but often asked to make custom size chandeliers for clients these orders are not refundable or exchangable for any reason. please make sure that all measurements are taken by a professional to avoid any misunderstanding.
Inspect all items of your order upon receipt of delivery
Please open and inspect all items upon receipt for full warranty protection. Any damage due to freight handling or factory defect will be repaired or replaced at no additional charge to you. You have 7 days upon receipt to report damage.
Shipping Back to Us?
Upon return of the merchandise in New & Unused Condition, we will refund you the total less the original shipping and handling. We cannot accept returns on merchandise you have used or damaged. All returned items are shipped at the customer's expense.
Safe Shipping Instructions
Please use FedEX or UPS.
Please Note all returned items needs to include "Return to sender" for ("Repair" or "Refund") "This is not a Sale" to avoid any extra charges from our canadian customs.
Any damage due to freight handling or factory defect will be repaired or replaced at no additional charge to you. Please e-mail us at firstname.lastname@example.org within 7 days of receipt of your damaged product with Billing Name & Order Number.
PREMIERE LUMINAIRE will honor all available manufacturer warranties still in effect covering manufacturer defects. Please open and inspect all items upon receipt for full warranty protection.