Q. How can I place an order?
A. Once you find that perfect light, simply click "Add to Cart " beneath the price. From there, you may continue shopping or click on "Checkout Now" to complete your shopping. Once you are checking out, enter your address. Please note we cannot ship to a PO box, we must have a physical address. If this address is different to your billing address, fill out your separate billing address below and make sure you click the `no` box to indicate that your addresses are not the same. (If you do not click the box your billing address will be ignored.) Don't forget to enter your current e-mail address (Please double check this so we can update you on the status of your order.) Then click to proceed to the next screen.
Enter any order notes you'd like us to be aware of. Then fill out your name as it appears on your credit card and your credit card number (without dashes, hyphens or spaces), plus the last 3 or 4 digit security code, expiration date, payment method and whether its Visa, MasterCard, American Express or Discover. For a copy of your order, you may print your order prior to paying. We will also email you a confirmation. For your protection, we verify your credit card information.
Q. What payment methods does Premiere Luminaire accept?
A. Premiere Luminaire accepts VISA, MasterCard and AMEX. Your card will be debited when the order is placed. We also accept cashiers checks and money orders made payable to Premiere Luminaire. We DO NOT accept personal checks.
Q. How can I check the status of my order?
A. After placing your order with Premiere Luminaire , you will receive an Email message confirming receipt of your order. Most orders will ship within 10 business days, but some custom orders take more time to ship. Out of stock items will take longer. We will update you via e-mail if unable to receive your item(s) within 2 to 4 weeks from the date of your order. If you do not receive a confirmation e-mail, please email us at firstname.lastname@example.org. Please note, if you do not log-in/register as a user BEFORE going through the checkout process, you will need to follow this link
to be able to track your order online. However, an email will be sent to you with tracking number(s) as soon as we know your item(s) have shipped.
Q. Does Premiere Luminaire collect sales tax to US customers?
A. No. Premiere Luminaire is base in Canada therefore no sales tax will be charged to international customers. Although, you will be charged a Customs Duties Taxes which is handeled by UPS or FedEX.
Q. Why do I need to register my customer profile?
A. Premiere Luminaire collects certain customer information such as your name, address, phone number, email address, etc. to help us serve you better. This helps us to recognize you on future visits to Premiere Luminaire and will minimize the amount of re-keying of information you have to do. Premiere Luminaire guarantees absolute privacy with any information given. We will never sell or lease your personal information.
Q. Are my credit card and other account information secure?
A. Yes. Premiere Luminaire 's secure software encrypts all your personal information including credit card number, name, address and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. Premiere Luminaire will never sell or lease your personal customer information.
Q. How do Premiere Luminaire prices compare to other internet retailers?
A. At 20-50% off manufacturer list prices, you will not find a lower price than at Premiere Luminaire . We monitor our competitor's websites and adjust our prices accordingly. If you do find a lower price online, please e-mail us at email@example.com or fax to us at (514) 448-4349. We need to know the exact url of the webpage showing the competitor's item, the price of the item, any additional shipping or handling fees, and that the model matches exactly to ours. Please also include your contact information. Please note that our LOW PRICE GUARANTEE does not apply to clearance, auction, refurbished, factory seconds or items which are not the website's regular merchandise. Once verified, we are usually glad to match the competitor's price and shipping, provided we can cover our costs. We do not price match against websites who are in violation of the manufacturer's minimum pricing policy and we recommend you do not purchase from those websites. We only sell first quality merchandise at tremendous value.
Q. Are Premiere Luminaire Online Prices same at showrooms?
A. Premiere Luminaire Online Prices may vary between showrooms therefore not guaranteed. Prices online are for online purchases only.
Q. Can I place an order without using the internet?
A. Yes. You can either print out your order and fax/mail your order to us along with mailing your cashiers check or money order (made payable to our company Premiere Luminaire). Please DO NOT send a personal check, we do not accept them. Also you can call us at 514-448-4349 to place your order. Please have your credit card and item's style # available prior to calling.
Q. How does Premiere Luminaire deliver my items to me?
A. Most items are shipped via FedEX. Instock items ship from our warehouse located in Montreal, Qc. Out of stock items will ship directly from the manufacturer. We process your order within 24 hours. Please allow up to 2 weeks for delivery. Most items will ship within 10 days. (If specific items take longer, it will be noted on that item's information page.) As always, we will notify you via e-mail if the normal delivery time cannot be met. Please inspect your items when you receive them, late returns will entail a restocking fee.
Q. Does Premiere Luminaire ship outside the contiguous 48 states?
A. Yes. We can ship to Military APO's. Interested customers should submit their orders. Then, we will e-mail you with any additional freight charges. You will then have the option of accepting these charges or canceling your order. The customer is responsible for any duties, taxes and fees for items shipped outside the United States. Currently, we are unable to ship outside the contiguous United States except for Military APO's.
Q. Do you offer discounts for purchases over $1500?
A. It depends on the manufacturer. Some purchases may qualify for special pricing and/or shipping. We will gladly pass those savings, if available, from the manufacturer to you. Please call us at 514-448-4349 to place your order. Then, we will call you back with available savings.
Q. Do you guarantee prices for any period of time?
A. We strive to provide great products at low prices. The only time our prices change is to reflect changes in pricing from the manufacturers. Also, we pass any savings on to you if a manufacturer reduces the cost of an item.
Q. Are your prices accurate?
A. We work hard to make sure all prices shown on our site are the lowest allowable prices we can sell online. We reserve the right to not fulfill an order due to a price typo. We would never intentionally display a price that is unusually low just to attract attention. Not our style.
Q. Can Premiere Luminaire send me a catalog of all your products?
A. Our website is our entire catalog available 24 hours a day and 7 days a week. Please feel free to print images and product information from our website for your personal use.